At the heart of the LoopFX framework is a superior ability to trigger events on time, in any
volume and to the correct recipients—every time.
This empowers a business to immediately alert customers to appointments, deliveries or any other
event, as well as survey users directly after rendering a service or following a completed business
LoopFX will then push these responses immediately back to you real-time, so results can be
effectively managed for an improved business process. This means instant results on surveys, both
on content of customer reply, as well as summarized responses as a result of customer grading.
LoopFX is a 2-way communications framework empowering both your employees and clientele to create
an active and satisfied customer relationship.
We enable businesses to interact with their customers, building the loyalty needed to keep them
coming back again and again.
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The essence of the LoopFX communications solution is our ability to integrate with your
database and systems. The framework itself easily plugs into existing networks providing you
with instant customer communications abilities.
Should you have legacy systems that require additional assistance, our custom integration
services will help integrate our framework into your existing processes. LoopFX also has the
capability to build custom sync agents for specific legacy applications.
LoopFX provides an enhanced and proprietary custom bi-directional computer interaction to
generate interactive voice messaging services.
We have removed the "impersonal" feel of voice messaging with our Natural Voice Technology
of professional studio recordings. And when combined with fresh recordings in our studios of
your unique scripts, LoopFX gives your customers a voice that is as pleasant and natural as
possible to fit your specific business contact needs.
The LoopFX Natural Voice Technology exceeds user standards, maintaining friendliness and
helpfulness throughout the customer contact experience.
LoopFX generates accurate real-time reporting, access to key notification settings as
well as a step-by-step user interface to build and send unique campaigns.
Businesses are able to easily configure complete data reporting by simply selecting the
reports available, and setting those reports to either immediately follow a customer
transaction, or generate summary results daily, weekly or monthly.
With arguably the most customizable communication platform available, our reporting
processes stand second to none in timing, accuracy and consistency, and can be tailored
to meet all your customer management needs.